Service Ops Leader | P&L, Growth & Customer Excellence

abelwomack; Wallingford (CT); On-site; USD 120,000 - 160,000; Full time

Job summary

Abel Womack in Wallingford, CT is seeking a Service Manager to lead our branch Service Department and drive profitability through operational excellence, people development, and superior customer satisfaction.

You will oversee service operations, own P&L, develop a high-performing team, implement SOPs, and partner with Sales to ensure a seamless customer experience across CT and NY territories. This role demands strong leadership, financial acumen, and travel as needed.

Qualifications

• 5–7 years of management in field/service ops in industrial equipment or related tech.
• Experience leading a geographically dispersed field service workforce with clear accountability.
• Past responsibility for departmental Profit & Loss performance.
• Strong operational planning and resource-management skills for tech staffing and travel.
• Proven coaching/mentoring of frontline managers and technicians.
• Experience using service metrics and reports to monitor productivity and customer satisfaction.
• Solid knowledge of business operations, financial management, and service best practices.
• Proficiency with MS 365 tools and enterprise systems; ability to learn new tech.

Responsibilities

• Oversee all Service Department operations, ensuring process-driven, customer-focused results.
• Own P&L performance and participate in strategic planning and budgeting.
• Develop, implement, and improve SOPs and standard work for consistency.
• Recruit, train, mentor, and evaluate service personnel to build a high-performing team.
• Monitor staffing and allocate resources to meet demand and travel needs.
• Foster accountability, teamwork, safety, and customer service excellence.
• Collaborate with Sales and other departments to maximize customer retention.
• Maintain strong relationships with OEMs and key partners.

Skills

Leadership

P&L ownership

Operations management

Customer satisfaction

Staff development

MS Excel

Communication

Travel readiness

Education

Bachelor's degree

Tools

Microsoft 365

Excel

ERP systems

Job description

Abel Womack in Wallingford, CT is seeking a Service Manager to lead our branch Service Department and drive profitability through operational excellence, people development, and superior customer satisfaction.

You will oversee service operations, own P&L, develop a high-performing team, implement SOPs, and partner with Sales to ensure a seamless customer experience across CT and NY territories. This role demands strong leadership, financial acumen, and travel as needed.