Service Operations Leader - Drive Profit & Customer Excellence

Abel Womack, Inc.; Wallingford (CT); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Anthem Medical

Dental

401(k) and Profit Sharing

Vision benefits

Flexible Spending Accounts

Life insurance

Disability insurance

Job summary

Abel Womack, Inc. is seeking an experienced Service Manager to lead and grow its Wallingford branch service department. You will drive financial performance, develop service talent, enhance customer satisfaction, and ensure operational excellence across service functions.

You will oversee all service operations, implement SOPs, coach personnel, and partner with Sales to deliver a seamless customer experience while maintaining strong OEM relationships and a safety-focused culture.

Qualifications

• 5-7 years of management experience in field/shop service operations in industrial equipment or material handling.
• Experience leading a dispersed field service workforce with accountability and consistency across teams.
• Experience responsible for departmental Profit & Loss performance.

Responsibilities

• Lead and manage all Service Department operations, including financial performance, staffing, customer satisfaction, and operational efficiency.
• Own P&L performance and participate in strategic planning and budgeting.
• Develop and improve SOPs and standard work practices for consistency and continuous improvement.
• Recruit, train, coach, mentor, and evaluate service personnel to build a high-performing team.
• Monitor staffing levels and allocate resources to meet demand and travel requirements.
• Foster accountability, teamwork, safety, and customer service excellence.
• Collaborate with Sales and other departments to ensure seamless customer experience and retention.
• Maintain relationships with OEMs and key partners.
• Oversee Customer Response Center and Warranty Administration to ensure timely billing and compliance.

Skills

Management experience

Field service leadership

Operational planning

Coaching & development

Communication skills

Education

Bachelor's degree in Business/Management

Tools

Excel

Job description

Abel Womack, Inc. is seeking an experienced Service Manager to lead and grow its Wallingford branch service department. You will drive financial performance, develop service talent, enhance customer satisfaction, and ensure operational excellence across service functions.

You will oversee all service operations, implement SOPs, coach personnel, and partner with Sales to deliver a seamless customer experience while maintaining strong OEM relationships and a safety-focused culture.