Service Operations Manager

TUDI Mechanical Systems, Inc.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

100% company paid family health insurance

401(k) with company match and profit sharing

Flexible Spending Account (FSA)

Generous vacation policy

Ongoing training and development

Onsite fitness facility

Job summary

TUDI Mechanical Systems, Inc. is seeking an Operations Manager to lead our Commercial Service team in Pittsburgh. This role is critical for driving operational excellence and customer satisfaction. Candidates should have a strong background in HVAC and experience in managing service organizations effectively.

As Operations Manager, you will oversee budgeting, develop teams, and ensure company policies are upheld. TUDI offers competitive compensation, comprehensive health benefits, and ongoing training opportunities.

Qualifications

• 5+ years of HVAC industry experience necessary.
• Proven track record in leading service organizations.
• Strong communication and analytical skills essential.

Responsibilities

• Lead department activities to achieve revenue goals.
• Develop and motivate service teams for customer satisfaction.
• Oversee budgeting, forecasting, and operational plans.

Skills

HVAC industry experience

Leadership in fast-paced organizations

Interpersonal communication skills

Data analysis and forecasting

Task and time management

Self-motivation

Education

Bachelor's degree or equivalent experience

Job description

The Operations Manager plays a critical leadership role within TUDI's Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.

Responsibilities

• Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Motivate, coach, and optimize the service team to consistently deliver a superior customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with department managers and cross-functional teams to ensure seamless operations and communication
• Maintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
• Manage strategic relationships with local trade schools to secure access to students and alumni
• Promote open, collaborative communication across all levels of the organization
• Reinforce safety standards by continually educating technicians on best practices and field safety
• Support employee engagement and job satisfaction through coaching and thorough annual performance evaluations
• Participate in management team meetings to help develop corporate growth strategy and address operational challenges
• Partner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staff
• Lead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
• Oversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership

Requirements

• 5+ years of HVAC industry experience
• Experience successfully leading a fast-paced service organization
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Benefits

• Competitive compensation package, including bonus incentive program
• 100% company paid Family health insurance premiums
• Flexible Spending Account (FSA) with employer contribution
• 401(k) with company match & profit sharing
• Generous vacation policy with paid holidays
• Ongoing training and development
• Onsite fitness facility
• Various Employee and Family activities
• Opportunities to give back to the Community

Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical, electrical and plumbing service contractor and trusted business partner in our defined market segment. Our ethics, strategies and business philosophies have led to consistent double-digit growth for the past 15+ years.