Service Ops Leader: Elevate Service & Efficiency

Wiese Group; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

The Wiese USA Service Manager role leads a team of technicians to keep customers' equipment moving and their businesses productive. You’ll drive performance, coach staff, and coordinate service operations in a fast-paced environment.

You’ll build strong customer partnerships, manage daily dispatch, budgets, and safety compliance while shaping the future of our service delivery across multiple locations. You will partner with parts and operations to ensure component availability and use

Qualifications

• 5+ years of experience in service operations in a leadership role.
• Strong technical knowledge of forklifts or similar equipment.
• Proven leadership, coaching, and team management skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and problem-solving skills.
• Proficiency with service management software and Microsoft Office.
• Familiarity with OSHA safety regulations.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Leadership

Customer service

Problem solving

Organizational skills

Communication

Service management software

Microsoft Office

OSHA familiarity

Tools

Microsoft Office

Service management software

Job description

The Wiese USA Service Manager role leads a team of technicians to keep customers' equipment moving and their businesses productive. You’ll drive performance, coach staff, and coordinate service operations in a fast-paced environment.

You’ll build strong customer partnerships, manage daily dispatch, budgets, and safety compliance while shaping the future of our service delivery across multiple locations. You will partner with parts and operations to ensure component availability and use