Service Ops Lead: Efficiency, Quality & Customer Delight

Sanco Equipment; Mankato (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Professional development

Job summary

Sanco Equipment seeks a Service Manager to lead the service department toward operational excellence, profitability, and top-tier customer satisfaction in a fast-paced shop. This role oversees technician productivity, workflow management, quality control, and customer communication to ensure high standards of service delivery.

You will build a strong team culture, drive efficient execution of service operations, and collaborate across departments to maximize customer satisfaction and financial

Qualifications

• 3–5+ years of experience in service operations or equivalent leadership role.
• Proven leadership experience managing technicians or service teams.
• Strong leadership, communication, and customer service abilities.
• High level of organization and attention to detail.
• Solid understanding of mechanical and equipment repair processes.

Responsibilities

• Lead and manage all day-to-day service department operations.
• Drive technician productivity, efficiency, and billed hours performance.
• Oversee scheduling, dispatching, and workflow to maximize shop capacity.
• Ensure all work is completed accurately, on time, and to quality standards.
• Manage customer relationships, resolve escalated issues, and ensure satisfaction.
• Monitor and improve service department financial performance (labor sales, gross profit, and efficiency).
• Hire, train, coach, and develop service team members.
• Enforce company policies, safety standards, and operational procedures.
• Collaborate with Parts and Sales departments to ensure seamless operations.
• Review and approve repair orders, estimates, and warranty claims.
• Maintain proper documentation, service records, and compliance requirements.
• Identify opportunities for process improvement and implement solutions.

Skills

Leadership

Communication

Team building

Organization

Customer service

Problem solving

Reading financial data

Job description

Sanco Equipment seeks a Service Manager to lead the service department toward operational excellence, profitability, and top-tier customer satisfaction in a fast-paced shop. This role oversees technician productivity, workflow management, quality control, and customer communication to ensure high standards of service delivery.

You will build a strong team culture, drive efficient execution of service operations, and collaborate across departments to maximize customer satisfaction and financial