Service Ops & Customer Care Coordinator

TEKsystems; United States; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off

Job summary

TEKsystems is seeking a Customer Care Service Operations Representative in Plymouth, MN. You will serve as the primary contact for customers, third-party providers, and internal teams, handling inquiries, dispatching service requests, and maintaining accurate service records.

The role supports both customer care and field service operations, requires 2+ years in a related service environment, and offers a hybrid work arrangement with a contract-to-hire path.

Qualifications

• Education Associate degree preferred; equivalent combination of education and experience will be considered.
• Certifications and /or experience in Standard Workflow or Lean ideologies.
• High school diploma or equivalent required.
• Experience Minimum 2 years of experience in customer service, call center, dispatch, field service coordination, manufacturing, or a related operational environment preferred.
• Experience handling inbound and outbound customer communications.
• Experience coordinating service activities or work orders is a plus.

Responsibilities

• Serve as the primary point of contact for customers, field sales & technicians, and third-party service providers by handling inbound and outbound phone calls and emails in a professional, courteous, and solution-oriented manner.
• Respond to customer inquiries regarding account information, product details, part numbers, pricing, availability, order status, shipment schedules, and service requests.
• Receive, prioritize, schedule, and dispatch service requests while coordinating service activities to ensure timely completion and customer satisfaction.
• Monitor work order progress and communicate service status, updates, delivery schedules, and resolution details to customers and service partners.
• Resolve customer concerns, complaints, and service-related issues by identifying appropriate solutions and escalating complex or critical matters when necessary.

Skills

Customer service

Service Operations

Admin

Data Entry

Communication

Education

Associate degree preferred

Tools

SAP

Teams

Job description

TEKsystems is seeking a Customer Care Service Operations Representative in Plymouth, MN. You will serve as the primary contact for customers, third-party providers, and internal teams, handling inquiries, dispatching service requests, and maintaining accurate service records.

The role supports both customer care and field service operations, requires 2+ years in a related service environment, and offers a hybrid work arrangement with a contract-to-hire path.