Service Ops Admin: Dispatch & Scheduling

Compass Group USA; Austin (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retirement plan

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Commuter Benefits

FSAs

Job summary

Canteen, a Compass Group company, is seeking an Administrative Assistant (Service Operations) for a full-time role in Austin, TX. The position supports scheduling, dispatching, and coordination of service projects, with emphasis on accuracy and customer service.

You will work with technicians and Operations to meet deadlines and customer requirements. The ideal candidate has service administration experience and proficiency with Microsoft Office; schedule is Monday–Friday, and the advertised pay

Qualifications

• Three years of related administrative assistance experience in a fast-paced organization is required.
• Experience with Microsoft Office products is required.
• Previous experience in service administration, dispatching, scheduling, project coordination, or customer service is preferred.

Responsibilities

• Coordinate and dispatch technicians for service calls, installations, removals, PMs, and special projects.
• Track projects from initiation through completion, ensuring deadlines, documentation, and customer requirements are met.
• Conduct equipment readiness reviews and pre-installation inspections.
• Manage work orders, open tickets, service reports, and ticket closure activities.
• Process service-related invoicing and billing documentation.
• Maintain regular communication with technicians, Service Managers, Operations, Sales, and customers regarding project and service status.
• Follow up on outstanding work orders, open issues, project updates, and customer concerns.
• Maintain accurate records and reporting within company systems.
• Support departmental KPI tracking and operational reporting.

Skills

Customer service

Scheduling

Dispatching

Project coordination

Office administration

Tools

Microsoft Office

Job description

Canteen, a Compass Group company, is seeking an Administrative Assistant (Service Operations) for a full-time role in Austin, TX. The position supports scheduling, dispatching, and coordination of service projects, with emphasis on accuracy and customer service.

You will work with technicians and Operations to meet deadlines and customer requirements. The ideal candidate has service administration experience and proficiency with Microsoft Office; schedule is Monday–Friday, and the advertised pay