ADMINISTRATIVE ASSISTANT (SERVICE OPERATIONS) (FULL TIME)

Compass Group USA; Austin (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retirement plan

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Commuter Benefits

FSAs

Job summary

Canteen, a Compass Group company, is seeking an Administrative Assistant (Service Operations) for a full-time role in Austin, TX. The position supports scheduling, dispatching, and coordination of service projects, with emphasis on accuracy and customer service.

You will work with technicians and Operations to meet deadlines and customer requirements. The ideal candidate has service administration experience and proficiency with Microsoft Office; schedule is Monday–Friday, and the advertised pay

Qualifications

• Three years of related administrative assistance experience in a fast-paced organization is required.
• Experience with Microsoft Office products is required.
• Previous experience in service administration, dispatching, scheduling, project coordination, or customer service is preferred.

Responsibilities

• Coordinate and dispatch technicians for service calls, installations, removals, PMs, and special projects.
• Track projects from initiation through completion, ensuring deadlines, documentation, and customer requirements are met.
• Conduct equipment readiness reviews and pre-installation inspections.
• Manage work orders, open tickets, service reports, and ticket closure activities.
• Process service-related invoicing and billing documentation.
• Maintain regular communication with technicians, Service Managers, Operations, Sales, and customers regarding project and service status.
• Follow up on outstanding work orders, open issues, project updates, and customer concerns.
• Maintain accurate records and reporting within company systems.
• Support departmental KPI tracking and operational reporting.

Skills

Customer service

Scheduling

Dispatching

Project coordination

Office administration

Tools

Microsoft Office

Job description

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ADMINISTRATIVE ASSISTANT (SERVICE OPERATIONS) (FULL TIME)

• We are hiring immediately for full timeADMINISTRATIVE ASSISTANT (SERVICE OPERATIONS) positions.
• Location: Canteen - 6719 East Howard Lane, Building 2, Austin, TX 78754. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday; hours may vary. Further details upon interview.
• Requirement: Previous experience in service administration, dispatching, scheduling, project coordination, or customer service is preferred. Previous experience with Microsoft Office products is required.
• Pay Range: $18.50per hour to$21.00per hour.
• Additional Job Duties & Responsibilities:
  • Coordinate and dispatch technicians for service calls, installations, removals, PMs, and special projects.
  • Track projects from initiation through completion, ensuring deadlines, documentation, and customer requirements are met.
  • Conduct equipment readiness reviews and pre-installation inspections.
  • Manage work orders, open tickets, service reports, and ticket closure activities.
  • Process service-related invoicing and billing documentation.
  • Maintain regular communication with technicians, Service Managers, Operations, Sales, and customers regarding project and service status.
  • Follow up on outstanding work orders, open issues, project updates, and customer concerns.
  • Maintain accurate records and reporting within company systems.
  • Support departmental KPI tracking and operational reporting.
    *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Summary:As an Administrative Assistant, you will provide administrative support to the team in a number of areas including scheduling meetings and conference calls, booking travel, ordering supplies, and additional duties as outlined below.
Essential Duties and Responsibilities:

• Schedules meetings and conference calls, including reserving meeting rooms, organizing setups, and setting up bridge lines.
• Assists in managing calendars and tracking PTO.
• Handles incoming calls and correspondence and responds independently as directed.
• Maintains office supply inventory and order supplies.
• Prepares memorandums outlining and explaining administrative procedures and policies.
• Arranges programs, events, or conferences including booking facilities and caterer as needed.
• Directs preparation of records such as agendas, notices, and minutes.
• Monitors company credit card transactions and prepares expense reports.
• Books travel plans and itineraries and compiles documents for travel-related meetings.
• Performs other duties as assigned.

Qualifications:

• Three years of related administrative assistance experience in a fast-paced organization is required.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program,Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.