Service Operations Transformation Associate

McKinsey & Company; Darien (CT); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Comprehensive benefits package

Continuous learning and mentorship

Global community and diverse perspectives

Job summary

McKinsey & Company in Connecticut is seeking an Associate in Service Operations to join their client service team. The role involves solving complex operational challenges and developing strategies that enhance customer and employee experiences.

The ideal candidate will have a Bachelor's degree, 6+ years of experience, and a proven record of leading transformational initiatives. McKinsey offers a dynamic, high-reward culture with extensive growth opportunities.

Qualifications

• Bachelor's degree required, advanced degree preferred.
• 6+ years of relevant experience with large organizations.
• Experience in tech-enabled transformation of operational processes.
• Demonstrated leadership in transformational activities.
• Strong analytical, conceptual, and quantitative abilities.
• Ability to create outputs like PowerPoint decks or Excel models.
• Collaborative team player with strong stakeholder engagement.
• Willingness to travel up to 80% in challenging environments.

Responsibilities

• Join a client service team to solve operational challenges.
• Develop strategies for exceptional customer and employee experiences.
• Collaborate directly with clients to refine strategies.
• Create actionable plans that drive change in operations.

Job description

McKinsey & Company in Connecticut is seeking an Associate in Service Operations to join their client service team. The role involves solving complex operational challenges and developing strategies that enhance customer and employee experiences.

The ideal candidate will have a Bachelor's degree, 6+ years of experience, and a proven record of leading transformational initiatives. McKinsey offers a dynamic, high-reward culture with extensive growth opportunities.