Service Operations Consultant — Transformation & Experience

McKinsey & Company; Miami (FL); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Medical and dental coverage

Parental leave

Retirement contributions

Comprehensive benefits package

Job summary

McKinsey & Company is seeking an Associate focused on Service Operations in Miami. This role involves joining a client service team to tackle significant operational challenges, merging strategy with technology.

The ideal candidate will possess strong analytical and problem-solving skills, with at least 6 years of experience in relevant fields. Comprehensive benefits and a competitive salary of $192,000 are included in the offer.

Qualifications

• 6+ years of relevant experience with multi-national companies.
• Experience in tech-enabled transformation of operational processes.
• Ability to create focused materials such as PowerPoint and Excel deliverables.

Responsibilities

• Take ownership of a workstream to solve operating model challenges.
• Collaborate with clients to drive lasting transformations.
• Deliver exceptional customer and employee experiences.

Skills

Problem-solving

Analytical ability

Collaboration

Customer experience engineering

Education

Bachelors degree in a relevant field

Advanced degree in business, operations, finance, engineering

Job description

McKinsey & Company is seeking an Associate focused on Service Operations in Miami. This role involves joining a client service team to tackle significant operational challenges, merging strategy with technology.

The ideal candidate will possess strong analytical and problem-solving skills, with at least 6 years of experience in relevant fields. Comprehensive benefits and a competitive salary of $192,000 are included in the offer.