Service Operations Transformation Consultant

McKinsey & Company; Minneapolis (MN); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Continuous learning programs

Comprehensive benefits package

Opportunities for mentorship

Job summary

A leading consulting firm is seeking a Consulting Associate to drive operational strategy for clients. Responsibilities include advising on improvements, implementing recommendations, and leading transformational projects. Ideal candidates have 6+ years of experience, strong problem-solving skills, and are collaborative team players. This role includes a competitive salary and comprehensive benefits package.

Qualifications

• 6+ years of relevant experience in a progressive role.
• Experience in contact center process improvement or customer experience.
• Ability to work collaboratively in a team environment.

Responsibilities

• Advise on operational strategies to solve client problems.
• Implement recommendations in support of business objectives.
• Drive transformational activities within a service environment.

Skills

Problem solving

Analytical skills

Team collaboration

Process improvement

Transformational leadership

Education

Undergraduate degree

Master’s degree in engineering, business, operations, or related disciplines

Tools

PowerPoint

Excel

Job description

A leading consulting firm is seeking a Consulting Associate to drive operational strategy for clients. Responsibilities include advising on improvements, implementing recommendations, and leading transformational projects. Ideal candidates have 6+ years of experience, strong problem-solving skills, and are collaborative team players. This role includes a competitive salary and comprehensive benefits package.