Service Manager

Doggett Equipment Services Group; Alexandria (LA); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Doggett Equipment Services Group in Louisiana Alexandria seeks a Service Manager to lead the Service Department, supervise shop and field work, assign personnel to work orders, and direct Technicians in equipment repair.

The role requires budget oversight, P&L accountability, keeping detailed records of time and performance, coordinating with the parent company on warranties, interviewing and selecting staff, and reporting progress to regional management while ensuring safety and training needs

Qualifications

• Two-year certificate from college or technical school.
• Five years of related experience as a manager.
• Strong business acumen and PC proficiency in MS Office.
• Excellent communication and customer service skills.
• Knowledge of company-specific software.

Responsabilités

• Supervise all Service Department personnel.
• Open and close work orders for control of each shop job.
• Manage the budget and oversee forecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate with parent company on programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Connaissances

Management experience

MS Office

Customer service

Communication skills

Company software knowledge

Formation

Two-year certificate from college or technical school

Description du poste

Job Summary

This position willincludemaintaininga schedule of shopand field work, assigning personnel to specific work orders andproviding direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget andoverseeforecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate withparent companyon programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experienceasamanager in similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software.

TheServiceManagermust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer