Service Operations Supervisor

Dobbs Equipment, LLC; Town of Florida (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Dobbs Equipment is seeking a Service Department support role to assist in customer service needs, management of work orders, and daily shop, field, and delivery operations for equipment. The position involves coordinating jobs, assisting with quotes, scheduling, and ensuring timely completion under supervision.

The role requires a valid driver's license, supervisory experience, strong organizational skills, and broad computer capabilities; forklift certification is a plus.

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Responsibilities

• Handle phone calls, advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assist in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assist in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all shop activities when Service Manager is away from Branch.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Skills

Valid Driver's License

Supervisor experience

Organization and communication skills

Computer skills

Education

High school diploma or equivalent + 1 year post-high school education in heavy equipment or 2 years mechanical experience

2-year degree in related field (preferred)

Tools

Forklift Certification

Job description

Dobbs Equipment is seeking a Service Department support role to assist in customer service needs, management of work orders, and daily shop, field, and delivery operations for equipment. The position involves coordinating jobs, assisting with quotes, scheduling, and ensuring timely completion under supervision.

The role requires a valid driver's license, supervisory experience, strong organizational skills, and broad computer capabilities; forklift certification is a plus.