Field & Shop Service Supervisor

Dobbs Equipment; Florida; On-site; USD 36,000 - 60,000; Full time

Job summary

Dobbs Equipment in Riviera Beach, FL is seeking a Service Department Assistant to support customer service needs, open and close work orders, and assist in pre-delivery, repair, and reconditioning of equipment.

The role involves coordinating shop and field service tasks, scheduling jobs, processing warranty claims, and helping ensure on-time completion while upholding safety policies. Valid driver's license and forklift certification are required.

Qualifications

• High school diploma or equivalent with optional post-high school in heavy equipment.
• Two years of mechanical experience or a related two-year degree preferred.
• Strong organizational and written/oral communication skills.
• Proficiency with basic computer applications and equipment awareness.

Responsibilities

• Assist in handling customer calls and advise on service needs.
• Open and close work orders; schedule shop and field service tasks.
• Support repair, pre-delivery, and reconditioning of equipment.
• Assist in warranty processing and ensure safety policies are followed.

Skills

Customer service

Organizational skills

Communication

Safety awareness

Education

High school diploma or equivalent

Post-high school education in heavy equipment

2-year degree preferred

Tools

Forklift Certification

Computer skills

Job description

Dobbs Equipment in Riviera Beach, FL is seeking a Service Department Assistant to support customer service needs, open and close work orders, and assist in pre-delivery, repair, and reconditioning of equipment.

The role involves coordinating shop and field service tasks, scheduling jobs, processing warranty claims, and helping ensure on-time completion while upholding safety policies. Valid driver's license and forklift certification are required.