Service Operations Specialist - Scheduling & Support

Gold Medal Pools; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Andy’s Pool Service is seeking a highly organized Service Operations Coordinator to keep residential and commercial service operations running smoothly. You’ll act as the link between customers, service technicians, and internal teams.

The role includes scheduling, monitoring workflows, handling customer needs, maintaining inventory, and ensuring follow-ups don’t fall through the cracks. Strong communication and problem-solving in a fast-paced environment are essential.

Qualifications

• 2–3 years of experience in service coordination or related role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Coordinate daily and weekly schedules for service technicians.
• Monitor service workflows and adjust schedules as needed.
• Track open service requests and follow up for timely completion.
• Communicate schedule changes and customer information to technicians.
• Collaborate with other departments to support efficient operations.

Skills

Organizational skills

Time management

Communication

Customer service

Problem solving

Prioritization

Attention to detail

Conflict resolution

Decision making

Team coordination

Tools

HubSpot

Pool Brain

NetSuite

Microsoft Office

Job description

Andy’s Pool Service is seeking a highly organized Service Operations Coordinator to keep residential and commercial service operations running smoothly. You’ll act as the link between customers, service technicians, and internal teams.

The role includes scheduling, monitoring workflows, handling customer needs, maintaining inventory, and ensuring follow-ups don’t fall through the cracks. Strong communication and problem-solving in a fast-paced environment are essential.