Service Operations Specialist II (DQ)

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

17 days PTO + 8 Paid Company Holidays

1 Paid Floating Holiday

Annual Reviews + Merit Increases + 1/4

New Hire On-the-Job Training

Medical + Dental + Vision Insurance

401(k) with Employer Match + Profit Sh

Job summary

J. J. Keller & Associates, Inc.

is seeking a Remote Document Review Specialist to join our Managed Services team in a flexible, home-office setup across the United States. You will audit driver qualification documents and regulatory information for clients in a metric-driven environment. The role supports a remote-first culture with optional in-office/hybrid at the Neenah, WI area for local candidates; you will work with MS Teams, maintain confidentiality under FCRA and HIPAA, and participate in

Qualifications

• High School diploma or GED; 1+ year office experience
• Experience in highly regulated industry a plus
• Proficient PC use and multitasking across screens

Responsibilities

• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Skills

Organizational skills

Attention to detail

MS Teams

PC proficiency

Education

GED or HS diploma

Tools

MS Teams

Job description

Select how often (in days) to receive an alert: Create Alert

Requisition #: 20961
Functional Area: Audit/Risk/Compliance
Employment Type: Full-Time
Work Options: Remote / Work from Home in City listed above #LI-Remote
Work Hours: Monday - Friday 11:30am - 8:00pm CT

Position Summary

J. J. Keller has aREMOTE - Document Review Specialistopening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks ofmanaging driver safety and vehicle compliance. As aDocument Review Specialistyou will be responsible for auditing various documents on behalf of our clients in a metric driven environment.

• Remote or In-Office:If you're near our corporate office in Neenah, Wisconsin, you can choose to work in the office, hyrbid or from home. For those outside our local area, this role will be entirely remote, performed from your dedicated home office in the U.S.
• Private Work Environment:It's essential to maintain a distraction-free, private work environment. J. J. Keller will provide the necessary computer equipment for you to fulfill your role.
• "Camera On" culture:For meetings and internal interaction we utilize MS Teams for video communication.

Benefits and Perks

• $19/hr.
• 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Annual Reviews+ Merit Increases +Quarterly Bonus Program
• New Hire On-the-Job Training
• Medical + Dental + Vision Insurance
• 401(k) with Employer Match +Company-funded Profit Sharing

Job Responsibilities

• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education:

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in a general office setting.
  • In lieu, will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Strong organizational skills and attention to detail.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate atJ. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

If you experience system-related issues or need assistance with the online application, please call [phone].

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
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