Operations Specialist

J. J. Keller & Associates; Neenah (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual merit increases

Bonus program when goals are achieved

Medical, dental, and vision insurance

Tuition reimbursement on first day

401(k) with match and profit-sharing

PTO and holidays

Job summary

J. J. Keller & Associates invites you to join our Neenah, WI campus as an Operations Specialist. You will process vehicle service transactions, assisting with credentialing, ownership transfers, renewals, and related tasks to keep fleets compliant.

The role emphasizes problem solving, accuracy, and adherence to regulatory requirements. A strong Excel and MS Office background is expected, with on-site work hours from 8am to 4:30pm and a robust benefits package available.

Qualifications

• 2+ years of professional services experience utilizing Excel.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, combination of education and related office experience.

Responsibilities

• Process vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates.
• Assist with assembly of random selection packets, generation of ePassports and information sharing to parties.
• Requests and monitors client funds for transactions; reconciles accounts as needed.
• Identify and fix issues pertaining to transactions in a timely manner with internal/external resources.
• Independently use state websites, vendors, training to determine correct methods to complete work orders.
• Resolves issues directly with the state when processing errors occur on behalf of the client.
• Maintains in-depth knowledge of local, county, state, and federal regulations for vehicle services.
• Maintains confidentiality of client information per FCRA, HIPAA and data security policies.

Skills

Attention to detail

Excel

Education

Post-secondary business education

Tools

MS Office Suite

Excel

Job description

Requisition #: 20960
Functional Area: Audit/Risk/Compliance; Office/Clerical
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8am - 430pm

Position Summary

Join a company with a purpose and a proven track record of success. For more than 70 years, J. J. Keller has helped organizations create safer workplaces and navigate complex compliance requirements. Today, we serve more than 90% of the Fortune 1000, and our continued growth is driven by talented associates who are passionate about delivering exceptional service.

As an Operations Specialist, you'll play a key role in helping clients stay compliant and keep their fleets running smoothly. In this position, you'll process a variety of client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services.

If you enjoy problem-solving and detailed work this is an excellent opportunity to grow your career with a respected industry leader.

Why Join J. J. Keller?

At J. J. Keller, we believe our associates are our greatest asset. That's why we invest in your success through competitive benefits, career development opportunities and a supportive work environment.

What We Offer

• Annual performance reviews and merit increases
• Quarterly bonus program when company goals are achieved
• Medical, dental, and vision insurance
• Tuition reimbursement available on your first day
• 401(k) with company match and annual profit-sharing contributions
• 17 days of PTO in your first year
• 8 paid company holidays plus 1 floating holiday

Enjoy Our Neenah Campus

Our corporate headquarters offers amenities designed to support your well-being and help you enjoy your workday:

• Jeans-friendly dress environment
• Onsite café serving breakfast, lunch and grab-and-go options
• Free onsite wellness clinic for associates near campus
• Free telehealth services for all associates
• Complimentary onsite fitness center and 24/7 virtual fitness access
• Walking trail surrounding campus
• Modern collaboration spaces designed for teamwork and connection

What You'll Do

• Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
• Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
• Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
• Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
• Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
• Resolves issues directly with the state when processing errors occur on behalf of the client.
• Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education:

• 2+ years of professional services experience utilizing Excel.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications:

• Proficient in MS Office Suite with a heavy focus on Excel.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent and strong decision-making skills.
• Ability to deal with ambiguity.
• Desire to meet and exceed client expectations.
• Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History:

November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.