Service Operations Specialist – Customer & Repair

Meyer Sound; Berkeley (CA); On-site; USD 4,339,000 - 5,758,000; Full time

Job summary

Meyer Sound is seeking a Service Operations Coordinator to act as the primary liaison between customers, service technicians, manufacturing, logistics, and internal teams for repair and service programs worldwide. You will manage communications, return authorizations, repair administration, warranty evaluation, service orders, parts coordination, and status updates to ensure efficient service delivery.

The role demands strong communication, multitasking, and precise documentation in a fast-paced

Qualifications

• 3+ years in customer service, service operations, repair administration, or related fields.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business software systems.
• Experience working directly with customers and resolving issues professionally.
• Ability to understand technical concepts and communicate them effectively.
• Ability to lift and move equipment up to 40 pounds as needed.

Responsibilities

• Serve as the primary customer contact for service-related inquiries via phone, email, and web-based support systems.
• Provide first-level troubleshooting assistance and direct customers to appropriate technical resources.
• Communicate repair status, lead times, quotations, warranty determinations, and shipping information.
• Deliver a high level of customer service while maintaining positive customer relationships.
• Create and manage Return Authorization (RA) requests.
• Coordinate incoming product repairs, warranty evaluations, failure analysis requests, and exchanges.
• Review incoming equipment documentation and ensure accurate service records.
• Open, maintain, and close service work orders in company systems.
• Verify warranty eligibility and process warranty claims per policy.
• Track repairs through all service stages and coordinate with Service, Production, Engineering, Quality, Logistics, Purchasing, and Finance.
• Assist prioritization of customer repairs based on business needs and customer requirements.
• Monitor service metrics and identify opportunities for process improvements.
• Help maintain accurate service documentation and customer records.
• Coordinate service parts requests and inventory transactions.
• Support material movement related to repairs and service activities.
• Work with shipping and logistics to ensure proper packaging and shipment of repaired products.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Technical communication

Lifting 40 lbs

Tools

CRM

ERP

Service management systems

Job description

Meyer Sound is seeking a Service Operations Coordinator to act as the primary liaison between customers, service technicians, manufacturing, logistics, and internal teams for repair and service programs worldwide. You will manage communications, return authorizations, repair administration, warranty evaluation, service orders, parts coordination, and status updates to ensure efficient service delivery.

The role demands strong communication, multitasking, and precise documentation in a fast-paced