Service Repair Coordinator

Sweetwater; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Sweetwater in Fort Wayne, IN is seeking a Service Repair Coordinator to assist with service repair administrative duties and support the Service team. You will be the face of Sweetwater's Service Department, relaying repair information to customers and coordinating with technicians and manufacturers to keep repairs moving.

The ideal candidate will understand the gear we sell, be comfortable with basic spreadsheets, and be able to handle multiple repair inquiries with professionalism and urgency,

Qualifications

• General overview of the gear that we sell and service
• Willingness to perform other service-related administrative duties
• Understanding of how spreadsheets work to generate reports

Responsibilities

• Investigating and replying to internal and external repair status inquiries by relaying repair information back to customers
• Providing estimates on repairs to customers as provided by in-house technicians
• Following up with manufacturers regarding delays with parts orders
• Contacting customers to process payment and outbound shipping of completed repairs
• Any other Service Department repair related duties
• Coordinating repairs bound for manufacturer service centers by acting as a liaison between manufacturer and customer

Job description

Job Requirements

Sweetwater, the nation’s #1 online retailer of pro audio & musical instruments, is seeking a Service Repair Coordinator who will be responsible for assisting with service repair administrative duties and will also assist in other areas indirectly related to customer repair traffic. This role is the liaison between Sweetwater customers and our Service team, as the face of the Sweetwater Service Department, must understand what it means to provide the "Sweetwater Difference" with every customer interaction. This would include a broad overview of the gear Sweetwater sells to inform and maintain customer relationships.

Job Requirements

Sweetwater, the nation’s #1 online retailer of pro audio & musical instruments, is seeking a Service Repair Coordinator who will be responsible for assisting with service repair administrative duties and will also assist in other areas indirectly related to customer repair traffic. This role is the liaison between Sweetwater customers and our Service team, as the face of the Sweetwater Service Department, must understand what it means to provide the "Sweetwater Difference" with every customer interaction. This would include a broad overview of the gear Sweetwater sells to inform and maintain customer relationships.

Shift

• First shift 8am to 5pm M-F

Responsibilities

• Investigating and replying to internal and external repair status inquiries by relaying repair information back to customers.
• Providing estimates on repairs to customers as provided by in-house technicians.
• Following up with manufacturers regarding delays with parts orders.
• Contacting customers to process payment and outbound shipping of completed repairs.
• Any other Service Department repair related duties.
• Coordinating repairs bound for manufacturer service centers by acting as a liaison between manufacturer and customer.

Qualifications

• General overview of the gear that we sell and service: PA systems, keyboards, amplifiers, stage gear, etc
• Willingness to perform other service-related administrative duties
• Understanding of how spreadsheets work to generate reports

Sweetwater "Ideal" Team-Player:

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Get Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the‑art campus in Fort Wayne, IN is required. Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.