Customer Service Repair Coordinator

Mirion Technologies, Inc.; Meriden (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

Mirion Technologies is seeking a Customer Service Repair Coordinator to ensure exceptional service for repairs, parts requests, exchanges, and Field Service support.

The role requires handling orders, communicating status, and researching part numbers, with emphasis on accuracy, organization, and customer relations. This on-site US position supports a growing service team.

Qualifications

• Strong organizational and prioritization skills are essential.
• Clear communication with customers and internal teams is required.
• High attention to detail and accuracy in processing orders.
• Ability to handle interruptions and manage multiple tasks.
• Proficiency with standard office software and typing.

Responsibilities

• Process orders for parts, repairs, and contract exchanges accurately and timely.
• Communicate order status to customers and colleagues.
• Handle routine customer correspondence.
• Screen and direct service-related calls.
• Issue Purchase Requisitions for products and services.
• Track contract inventory and perform inventory transactions.
• Verify warranty or support contract status.
• Research proper part numbers for requests.
• Provide parts and repair quotations to customers.

Skills

Communication skills

Organization & prioritization

Attention to detail

Multitasking

Typing / computer literacy

Customer service experience

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Outlook

Excel

Salesforce

SAP

Job description

Posted Tuesday, July 21, 2026 at 4:00 AM

Mirion Technologies is seeking a highly motivated Customer Service Repair Coordinator whose primary responsibility is to ensure that our customers receive exceptional customer service in relation to the processing of repairs, parts requests, exchange orders, and in support of the Field Service team.

ESSENTIAL DUTIES:

• Process all orders for parts, repairs, and contract exchanges accurately and in a timely manner.
• Communicate order status to internal and external customers.
• Handle routine correspondence received from customers.
• Screen and direct service-related calls.
• Issue Purchase Requisitions for products and services.
• Track contract inventory, and perform accurate inventory transactions .
• Verify whether a customer is under warranty or a support contract.
• Research and identify the proper part number for customer or Field Service requests.
• Provide parts and repair quotations to customers.

ESSENTIAL REQUIREMENTS:

• Professional standard of speech, conduct and appearance.
• Excellent organizational, time management and prioritization skills.
• Ability to communicate effectively with all levels of customers.
• Excellent attention to detail.
• Ability to work through multiple interruptions.
• Ability to sit and work several hours per day at a computer.
• Ability to walk to the Service inventory area to retrieve items for shipment.
• Ability to lift up to 30 lbs.
• Computer literacy, t yping/keyboarding skills.

PREFERRED SKILLS:

• Experience in a customer service organization.
• Administrative skills with good knowledge of general office procedures.
• Experience with Microsoft Outlook, Excel, Salesforce, SAP.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School Diploma.
• Associates Degree preferred but not required.
• Minimum of three years administrative experience in a corporate environment.