Service Operations Specialist

RiseMe; Nebraska; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays (11 per year)

Flexible PTO for exempt employees

HSA, FSA, and 401K matching plans

Paid sick time, disability insurance

Job summary

RiseMe is seeking a Customer Success Operations specialist in the United States (Nebraska) to drive onboarding and ongoing customer engagement. You will lead onboarding plans, coordinate installations, and contact inactive accounts to uncover growth opportunities, while guiding customers in using digital tools and portals.

Strong communication, 1–3 years in service ops, and familiarity with Google Suite and SAP are valued as you help optimize satisfaction metrics and regional workflows.

Qualifications

• Bachelor's degree in business, commerce, or related field.
• 1–3 years in service operations or customer-facing roles, ideally in a fast-paced or global organization.
• Proficiency with Google Suite; familiarity with SAP or similar ERP systems.
• Strong verbal and written communication with conflict-resolution focus.
• Detail-oriented with ability to manage multiple tasks and projects.

Responsibilities

• Develop and execute onboarding plans to guide new customers.
• Coordinate installation and training setup for ongoing engagement.
• Proactively reach out to inactive accounts and follow up on repair estimates.
• Assist customers with service portal registration and ongoing guidance.
• Manage service inbox inquiries and analyze customer satisfaction data for actionable improvements.

Skills

Customer success

Onboarding

Communication

Conflict resolution

Detail-oriented

Education

Bachelor's degree in business or related field

Tools

Google Suite

SAP

ERP systems

Job description

The salary range for this position is $23.00-$30.00 DOE

This is how you WOW:

• Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.
• Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long‑term engagement.
• Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.
• Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.
• Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.

It would be WOW if you would bring this in:

• Academic Foundation: A Bachelor's degree in business, commerce, or a related field.
• Relevant Experience: 1-3 years of experience in service operations or customer‑facing roles, ideally within a fast‑paced or global organization.
• Technical Savvy: Proficiency with Google Suite and required familiarity with SAP or similar ERP systems.
• Communication Skills: Strong verbal and written communication skills with a focus on conflict resolution.
• Detail‑Oriented Mindset: Demonstrated ability to manage multiple tasks and projects simultaneously with a commitment to Kärcher's values.

Our Kärcher WOW‑package:

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees
• HSA, FSA, and 401K matching plans
• Paid sick time, as well as short and long‑term disability insurance

Work Environment & Physical Demands:

• While performing this job, the employee is regularly required to stand, walk, and reach for up to 8 hours.
• You must be able to lift or move up to 50 pounds.
• The role may involve working near moving mechanical parts in a high‑noise environment where protective equipment is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affimative Action employer - M/F/Disabled/Veteran

So: Wanna WOW with us?