Service Operations Security Technician

Diebold Nixdorf, Incorporated; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking an on-site maintenance specialist to service and repair products, including safes, vaults and teller equipment. You will respond to service calls, perform basic maintenance, and support lock-related tasks on assigned systems.

You will lead basic service activities, manage parts inventory, and coordinate with customers to ensure efficient, accurate repairs and understanding of product operations. Strong English communication is essential for this role.

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).

Responsibilities

• Responds to service calls and performs a full range of maintenance related duties on assigned products.
• Plays a lead role in provision of basic services, including Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
• Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
• Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.

Skills

Customer service

Maintenance

Locksmithing

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Responsibilities

• Responds to service calls and performs a full range of maintenance related duties on assigned products.
• Plays a lead role in provision of basic services, including Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT unites, drive-up windows, drawers and sliding windows.
• Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
• Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
• Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).