Associate Service Operations Security Technician

Diebold Nixdorf, Incorporated; Denver (CO); On-site; USD 21,000 - 25,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking an on-site maintenance professional to service DN products such as safes, vaults, and teller equipment. You will respond to service calls, perform basic maintenance, and coordinate with customers to ensure timely issue resolution.

Ideal candidates have 0–2 years in Service Operations Security with strong business English skills and a commitment to safety and quality in fieldwork.

Qualifications

• Education or equivalent work experience required.
• 0-2 years of relevant experience in Service Operations Security.
• Good business English skills (Written and spoken).

Responsibilities

• Perform on-site maintenance and repair of DN products including safes, vaults, and locks.
• Respond to service calls accurately and timely, prioritizing SLAs.
• Assist with basic maintenance such as cleaning, drilling, lock replacement.
• Maintain bolt work and time locks on safes and vaults.
• Maintain ATM Cencon locks and mechanical/electrical locks.
• Provide key duplication and lock core replacement.
• Maintain after-hour depositories, VAT units, drive-up windows, drawers and windows.
• Escalate equipment discrepancies to the proper support team.
• Contact customers to set appointments and update on progress.

Skills

Business English

Customer service

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

• Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
• Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Prioritizes service calls based on Service Level Agreements and management direction.
• Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
• Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution.
• Maintains safety awareness and follows safe behaviors at all times.
• Maintains a positive attitude to increase customer satisfaction.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).

The annual base salary range for this position is21,000to25,000.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off

The application window is expected to close August 28th 2026