Field Service Technician

Diebold Nixdorf, Incorporated; Lufkin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Diebold Nixdorf, Incorporated in Texas is seeking a Field Service Technician to install, debug and maintain hardware and software at customer sites.

You will perform inspections, preventive maintenance, and small repairs, coordinate service visits, and train customers on product usage, with opportunities to advance through trainings.

A valid driver's license and strong communication skills are required, with 1–2 years of relevant field services experience.

Qualifications

• Education or equivalent work experience required.
• 1–2 years of Field Services experience preferred.
• Strong written and verbal communication skills.
• Valid driver's license and clean driving record.

Responsibilities

• Installs, debugs and provides maintenance for hardware and software on customer premises.
• Performs scheduled inspections, cleaning and minor repairs.
• Inspects products and escalates issues per procedure.
• Schedules services and completes paperwork with customers.
• Trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings and KPI measures.
• Assists with special projects as assigned.

Skills

Communication skills

Written communication

Verbal communication

Customer service

Driver's license

Education

Education or equivalent work experience

1-2 years Field Services experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.