Field Service Technician

Diebold Nixdorf, Incorporated; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Diebold Nixdorf, Incorporated in Salt Lake City is seeking a Field Service Technician to install, debug, and maintain product hardware and software on customer premises. You will perform scheduled services, hardware repairs, and software configuration, ensuring customer satisfaction and understanding of product functionality.

The role requires 1–2 years of field services experience and a valid driver's license.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies Diebold Nixdorf's fleet requirements.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• Under guidance, performs incident handling and troubleshooting of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine preventive maintenance checks.
• Installs, moves, adds, changes and removes hardware and software (IMAC/R).
• Trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings.
• Supports KPI achievement and special projects.

Skills

Communication skills

Field Service basics

Troubleshooting

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.