Service Operations & Scheduling Specialist

Hitachi Global Air Power; West Valley City (UT); On-site; USD 40,000 - 56,000; Full time

Job summary

Hitachi Global Air Power US is seeking a Service Administrator to manage incoming calls and emails, coordinate field service and shop projects, and support scheduling of technicians. You will gather information, prepare quotes, track timecards, and ensure timely invoicing through our ERP system.

The ideal candidate has a High School Diploma, at least 3 years in administration, and strong proficiency with Microsoft Office; familiarity with SAP ERP and Salesforce CRM is a plus, enabling effective

Qualifications

• Minimum of 3 years’ experience with administration functions.
• Proficiency in Microsoft products.
• Excellent communication skills both verbal and written.

Responsibilities

• Answer incoming calls to the service department and handle emails.
• Prepare service quotes based on needs of customers and internal teams.
• Schedule Service Technicians for service jobs and projects.
• Capture all required information for each service or shop job (labor hours, parts, costing).
• Input work order data into ERP system and track project timecards and completion.
• Assist scheduling field and shop technicians to specific jobs.
• Coordinate with Parts and Sales to determine costing and availability of outsourced parts.

Skills

Administrative experience

Microsoft Office

Communication skills

Analytical thinking

Multitasking

Customer focus

Team player

Education

High School Diploma or equivalent

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power US is seeking a Service Administrator to manage incoming calls and emails, coordinate field service and shop projects, and support scheduling of technicians. You will gather information, prepare quotes, track timecards, and ensure timely invoicing through our ERP system.

The ideal candidate has a High School Diploma, at least 3 years in administration, and strong proficiency with Microsoft Office; familiarity with SAP ERP and Salesforce CRM is a plus, enabling effective