Service Operations Process Development Manager

Faith Technologies, Inc.; Menasha (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Faith Technologies, Inc. is seeking a NOC Business Process and Development Manager to lead the design, integration, and continuous improvement of data systems powering the Network Operations Center.

You will oversee a team delivering KPI dashboards and analytics, driving operational excellence and customer value through data-driven insights. The ideal candidate has 5–8+ years in data systems with hands-on experience in business processes, system architecture, and BI tooling such as Power BI.

Qualifications

• Bachelor’s degree as required in the Minimum Requirements.
• 5-8+ years of experience in data systems, development, or asset operations environments.
• Experience with Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments.

Responsibilities

• Lead end-to-end project management of new customer integrations into NOC systems.
• Define integration requirements across OEM platforms and customer systems.
• Own and evolve NOC system architecture for scalability, reliability, and performance.
• Collaborate with developers to design, implement, and enhance system capabilities and user interfaces.
• Lead and develop a team of Database and Governance Specialists.
• Enforce data governance standards, ensuring data accuracy, consistency, and usability.
• Define data structures to support analytics, reporting, and operational workflows.
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery.
• Translate data into actionable insights to drive efficiency and continuous improvement.
• Performs other related duties as required and assigned.

Skills

Project management

Team leadership

Stakeholder management

Business Process Mapping

Data governance

Systems architecture

Analytical thinking

Education

Bachelor’s degree in Business, Information Systems, Engineering, or related field

Tools

Power BI

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And — as "one of the Healthiest 100 Workplaces in America" — is focused on the mind/body/soul of team members through our Culture of Care.

The NOC Business Process and Development Manager is responsible for leading the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. This position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities. The ideal candidate has a strong understanding of business processes and how they relate to system architecture, along with hands-on experience using BI tools such as Power BI to develop impactful dashboards. They bring experience managing customer relationships through technical projects and leading cross-functional teams, supported by strong project management and organizational skills. They are adept at translating concepts into clear business value, and possess excellent communication and stakeholder management abilities. Additionally, they thrive in fast-paced, evolving environments, demonstrating adaptability and focus under changing conditions.

Minimum Requirements

Education: Bachelor’s degree in Business, Information Systems, Engineering, or related field

Experience: 5-8+ years of experience in data systems, development, or asset operations environments. The role involves technical and operational work across Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments.

Responsibilities include system architecture, APIs, data integration, and building dashboards and analytics with tools such as Power BI. The position also manages technical projects and cross-functional coordination, translating complex technical concepts into clear business value. Key activities include leading Business Process Mapping (BPM), developing Functional Requirement Documents (FRDs), and collaborating across diverse teams in a fast-paced environment.

Travel and Working Hours

Travel: 15-20%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m., Monday – Friday. Works a sufficient schedule to meet the expectations of the role.

Key Responsibilities

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms, and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement
• Performs other related duties as required and assigned

How Does FTI Give You the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit‑based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer. We provide industry-leading benefits as an investment in the lives of team members and their families.

You’re invited to review the full list of FTI benefits available to regular/full‑time team members.

Start here. Grow here. Succeed here.

Equal Opportunity Employer

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test.

E-Verify and Right-to-Work Information

FTI participates in E‑Verify; please review the E‑Verify Participation and Department of Justice, Immigrant and Employee Rights Section (IER) Right to Work posters to review your legal rights and protections as a prospective employee.

E-Verify Participation Poster (English/Spanish)

IER Right‑to‑Work Poster (English/Spanish)

Faith Technologies Incorporated™ (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts. We create success for our partners and team members through innovation and expertise, rethinking how energy is designed, applied and consumed and providing solutions that go beyond the ideas of today. Our organization is intentionally structured to create comprehensive efficiencies, deep expertise and continuous innovation, bringing together the strengths of your brands under the unified market presence of FTI. For more information, visit faithtechinc.com.