Service Operations & Order Management Specialist

Rohde & Schwarz; Maryland; Hybrid; USD 56,000 - 75,000; Full time

Job summary

Rohde & Schwarz in Frederick, MD, is seeking a Support Service Operations Specialist for a full-time hybrid role. You will handle depot and service contracts, manage quotes and orders, and analyze data to improve operations.

The position requires in-office presence about 3 days per week and strong communication skills. The ideal candidate has 5+ years in order management or customer service, SAP/CRM experience, and proficiency in Excel.

Qualifications

• BA/BS degree or equivalent required.
• Minimum 5 years' experience in order management, customer service or admin support.
• Experience with SAP and CRM software; proficient in Excel.

Responsibilities

• Act as the primary contact for depot, onsite and system service contracts.
• Perform quotation and order management functions.
• Prepare complex data reports and analyze business processes.
• Coordinate with internal teams to meet customer deliverables.
• Support logistics activities including shipping and receiving.
• Document processes and work instructions; meet KPI targets.

Skills

Order management

Customer service

Administrative support

Analytical thinking

Communication

Teamwork

Problem solving

Education

Bachelor's degree or equivalent

Tools

SAP

CRM software

Excel

Job description

Rohde & Schwarz in Frederick, MD, is seeking a Support Service Operations Specialist for a full-time hybrid role. You will handle depot and service contracts, manage quotes and orders, and analyze data to improve operations.

The position requires in-office presence about 3 days per week and strong communication skills. The ideal candidate has 5+ years in order management or customer service, SAP/CRM experience, and proficiency in Excel.