Service Operations Support Specialist - Frederick, MD

Rohde & Schwarz (China) Technology Co., Ltd.; Frederick (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. is seeking an experienced contract sales operations coordinator to act as the primary contact for depot, onsite and system service contracts, ensuring accurate data reporting and timely deliverables.

You will handle quotation and order management, identify customer requirements, coordinate with internal teams, support logistics, and contribute to continuous improvement by documenting processes and meeting KPI targets.

Responsibilities

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

Job description

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program