Service Operations Support Specialist - Frederick, MD

Rohde & Schwarz; Maryland; Hybrid; USD 56,000 - 75,000; Full time

Job summary

Rohde & Schwarz in Frederick, MD, is seeking a Support Service Operations Specialist for a full-time hybrid role. You will handle depot and service contracts, manage quotes and orders, and analyze data to improve operations.

The position requires in-office presence about 3 days per week and strong communication skills. The ideal candidate has 5+ years in order management or customer service, SAP/CRM experience, and proficiency in Excel.

Qualifications

• BA/BS degree or equivalent required.
• Minimum 5 years' experience in order management, customer service or admin support.
• Experience with SAP and CRM software; proficient in Excel.

Responsibilities

• Act as the primary contact for depot, onsite and system service contracts.
• Perform quotation and order management functions.
• Prepare complex data reports and analyze business processes.
• Coordinate with internal teams to meet customer deliverables.
• Support logistics activities including shipping and receiving.
• Document processes and work instructions; meet KPI targets.

Skills

Order management

Customer service

Administrative support

Analytical thinking

Communication

Teamwork

Problem solving

Education

Bachelor's degree or equivalent

Tools

SAP

CRM software

Excel

Job description

Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz has an opening on the Support Service Operations Specialist team in our Frederick, MD office.

This is an exciting fulltime opportunity to be a part of a highly energized and fast-paced team responsible for customer support, order management and business operations. Candidate should have strong analytical and critical thinking skills necessary to understand complex business processes and essential for successful problem solving. This position requires being in our Frederick office approx. 3 days per week.

Your tasks

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

Your Qualifications

• BA/BS degree or equivalent
• Minimum 5 years' experience in order management, customer service, administrative support or similar
• SAP or similar ERP software experience
• CRM software experience
• Proficiency in Microsoft Excel
• Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills
• Logical thinker with excellent problem-solving skills and an aptitude for business data analytics
• Ability to work in a fast-paced, deadline-driven work environment
• Highly adaptable, resilient and view change as an opportunity
• Demonstrate integrity, accountability and have the ability to work on a team.
• Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction
• Must be capable of lifting 75lbs
• 20-30% travel mostly local with occasional national/international travel
• In order to be considered, candidates must be a US person capable of receiving a U.S. Government public trust clearance.

The total compensation for this position is $56K-$75K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

As long as the job posting is online, we welcome applications for the position.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.