Service Operations Support Specialist - Frederick, MD

ROHDE & SCHWARZ GmbH & Co. KG; Frederick (MD); On-site; USD 52,000 - 75,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG in Frederick, MD is seeking a proactive customer operations coordinator to serve as the primary contact for depot, onsite, and system service contracts.

You will manage quotations, orders, and related administrative tasks to support high-quality service delivery. You will identify customer requirements, coordinate with internal teams to meet delivery milestones, assist with logistics such as shipping and receiving, and apply analytical problem-solving to improve

Responsibilities

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

Job description

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program