Service Operations Support Specialist - Frederick, MD

ROHDE & SCHWARZ GmbH & Co. KG; Maryland; On-site; USD 75,000 - 100,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG in Maryland is seeking a customer program coordinator to serve as the primary point of contact for depot, onsite and system service contracts, and to manage quotations and orders.

The role includes coordinating with internal teams to meet customer requirements, supporting logistics and shipping, analyzing processes for improvement, documenting procedures, and driving KPI outcomes for the contract sales program.

Responsibilities

• Act as the primary point of contact for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

Job description

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program