Service Manager

TWC Services, Inc.; Youngsville (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sh–

Job summary

TWC Services, Inc. is seeking a Service Manager to lead a team of technicians at a small-to-mid-size branch, driving high-quality service delivery and customer satisfaction.

The role emphasizes scheduling, materials management, safety, and KPI monitoring to improve branch performance. A Bachelor’s degree or technical training and 5–7 years in service leadership are required.

Qualifications

• 5–7 years of experience in a service leadership role.
• Bachelor's Degree or Technical Training Program Completion.

Responsibilities

• Quotes and estimates management for repairs, parts, and workforce.
• Resource management: scheduling with service coordinator and equipment purchases.
• Work order management: assist technicians and ensure timely, quality delivery.
• Operational efficiency: monitor KPIs and maintain branch performance.
• Safety leadership: promote safety culture and training compliance.

Skills

Service Leadership

Team Management

Operations

Education

Bachelor's Degree or Technical Training

Job description

Description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

It is time for you to put your knowledge to work and start building a career!

What Success in our Service Manager Role Looks Like at TWC Services Inc.

Oversees and manages a team of Service Technicians at a small branch, ensuring the delivery of high-quality service and support to clients.

Key Areas Of Responsibilities

• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce. Obtains approval from clients and helps advocate for maintenance contracts, replacement of equipment, and other service work inside our scope.


• Resource Management: Works in harmony with the service coordinator on the scheduling of workforce for work orders. Leads the purchasing of equipment, materials, and subcontracts. Schedules deliveries to optimize price and work order progress.


• Work Order Management: Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion with timeliness and quality. Reviews open work orders with leadership and validates notes are updated and accurate and makes necessary adjustments prior to invoicing.


• Operational Efficiency: Ensures high quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance. Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.


• Safety Leadership: Promotes a culture of safety through continuous coaching, motivation, and setting clear expectations that are aligned to compliance and best practice. Ensures staff members complete safety training and comply with policies and procedures. Regularly monitors and evaluates technicians for safety compliance and documents within company systems.

Requirements

• 5-7 years of experience in a service leadership role


• Bachelor's Degree or Technical Training Program Completion

We Offer

• Paid holidays


• Health, dental and vision insurance


• Growth potential with a stable company


• Paid vacation


• Wellness reimbursement program


• 401k with company match and profit-sharing


• Continuing education and advancement opportunities


• Tuition reimbursement


• Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is a EOE, including disability/vets. TWC Services, Inc participates in E-Verify.