Service Operations Manager: Lead Teams & Service Excellence

Schindler Elevator Corporation (U.S.); Cleveland (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401k match up to 7%

Medical, dental, and vision plans

3 weeks’ vacation

Tuition reimbursement

100% base pay parental leave

Job summary

Schindler Elevator Corporation (U.S.) is looking for a Service Operations Manager in Cleveland, OH. The role involves executing the territory operations business plan, managing budgets, leading teams, and ensuring customer excellence.

Ideal candidates should have a BA/BS in a relevant field, significant experience in the elevator industry, and skills in people and P&L management. This position offers competitive benefits and a strong focus on safety and ethics.

Qualifications

• Multiple years of experience in the elevator industry or a service-oriented business.
• Experience managing a team and achieving financial targets.

Responsibilities

• Execute the territory operations business plan.
• Manage operational budget and performance.
• Mentor and lead a team of Field Superintendents and Project Managers.
• Engage in proactive labor relations.
• Provide technical knowledge for projects.

Skills

Knowledge of product and application

Service techniques and procedures

Understanding of financial statements

People management

P&L management

Education

BA/BS in Business, Management, Engineering or related field

Job description

Schindler Elevator Corporation (U.S.) is looking for a Service Operations Manager in Cleveland, OH. The role involves executing the territory operations business plan, managing budgets, leading teams, and ensuring customer excellence.

Ideal candidates should have a BA/BS in a relevant field, significant experience in the elevator industry, and skills in people and P&L management. This position offers competitive benefits and a strong focus on safety and ethics.