Service Operations Leader – Elevating Urban Mobility

Schindler Elevator Corporation; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision coverage

Vacation and leave benefits

Tuition Reimbursement

Parental Leave

Professional development

Job summary

Schindler Elevator Corporation in Pittsburgh, PA seeks a Service Operations Manager to lead territory operations, drive budget planning, and ensure high-quality service delivery. You will mentor Field Superintendents and Project Managers, align staffing with business goals, and foster safe, productive field practices.

The role emphasizes building strong customer partnerships, steering operational programs, and coordinating with product and safety teams to meet KPIs and elevate service excellence

Qualifications

• BA/BS in Business, Management, or Engineering is required.
• Knowledge of service techniques and financial statements.
• Understanding of contract terms and conditions.

Responsibilities

• Execute the territory operations business plan to support regional financial and non-financial goals.
• Develop and manage an operational budget with General Manager - Service; oversee costs, inventory, tools and vehicles for cost-effective results.
• Develop and coordinate implementation of operational programs for service delivery cost improvements.
• Manage operational budget via asset management and proper billing procedures.
• Build and maintain strong customer relationships with key clients and industry consultants.

Skills

People management

Budget management

Operations planning

Customer relationships

Safety compliance

Education

BA/BS in Business/Management/Engineering

Job description

Schindler Elevator Corporation in Pittsburgh, PA seeks a Service Operations Manager to lead territory operations, drive budget planning, and ensure high-quality service delivery. You will mentor Field Superintendents and Project Managers, align staffing with business goals, and foster safe, productive field practices.

The role emphasizes building strong customer partnerships, steering operational programs, and coordinating with product and safety teams to meet KPIs and elevate service excellence