Service Manager: Lead Field Teams, Elevate Service

HomeTeam Pest Defense, Inc.; Houston (TX); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical, dental, vision benefits

Life & AD&D insurance

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career advancement opportunities

Recognition program

Friendly work environment

Industry leader

Job summary

HomeTeam Pest Defense, Inc. is seeking a Service Manager to lead field teams, optimize pest control routes, and ensure high-quality customer service. You will supervise technicians, schedule routes, and handle escalated issues while promoting a positive work environment.

The role includes managing certifications, coordinating training, and supporting the General/Branch Manager. Growth opportunities and competitive compensation are offered in a stable, industry-leading company based in Houston.

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred.
• Must have experience with sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3 or more years’ experience in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales

Marketing

Office administration

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense, Inc. is seeking a Service Manager to lead field teams, optimize pest control routes, and ensure high-quality customer service. You will supervise technicians, schedule routes, and handle escalated issues while promoting a positive work environment.

The role includes managing certifications, coordinating training, and supporting the General/Branch Manager. Growth opportunities and competitive compensation are offered in a stable, industry-leading company based in Houston.