Service Manager – Growth & Field Leadership in Pest Control

Rollins, Inc.; Houston (TX); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical, dental, vision

Company-paid life & AD&D insurance

401(k) match up to 6%

Employee stock purchase plan

Paid time off & holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Growth opportunities as an industry-le

Job summary

HomeTeam, a Rollins, Inc. subsidiary, is seeking a Service Manager in the Houston area to lead pest control service operations and drive revenue through efficient routing and top-tier customer service.

You will supervise technicians, coordinate training, and ensure compliance while fostering a positive, high-performance work environment. Growth opportunities exist within a market leader.

Qualifications

• Must be 18+ with a high school diploma or GED; college degree preferred.
• Experience with sales, marketing and office administration.
• 3+ years in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales

Marketing

Office administration

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam, a Rollins, Inc. subsidiary, is seeking a Service Manager in the Houston area to lead pest control service operations and drive revenue through efficient routing and top-tier customer service.

You will supervise technicians, coordinate training, and ensure compliance while fostering a positive, high-performance work environment. Growth opportunities exist within a market leader.