Service Manager: Lead Teams, Train Pros, Grow Revenue

Rollins, Inc.; Broadview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical insurance

Dental insurance

Vision insurance

Maternity coverage

Life insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Holidays

Sick leave

Tuition reimbursement

Dependent scholarship awards

Training program

Job summary

Orkin is seeking a Service Manager to lead a high-performance service operation, blending technical pest-control knowledge with leadership and customer empathy. You’ll grow a team, train Orkin Pros, and recruit top talent while maintaining safety and professionalism in every interaction.

You’ll drive customer satisfaction and revenue growth through effective scheduling, routing, and adoption of new products and technology, supported by a comprehensive benefits package and community initiatives.

Qualifications

• Field service experience is highly preferred.
• Ability to coach and mentor employees at varying experience levels.
• At least two years of lead experience.
• Valid driver’s license required.
• Ability to obtain pesticide license/certification if required (company paid).

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections and empathetic service.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Skills

Field Service experience

Leadership experience

Coaching/mentoring

Customer engagement

Safety focus

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Service Manager to lead a high-performance service operation, blending technical pest-control knowledge with leadership and customer empathy. You’ll grow a team, train Orkin Pros, and recruit top talent while maintaining safety and professionalism in every interaction.

You’ll drive customer satisfaction and revenue growth through effective scheduling, routing, and adoption of new products and technology, supported by a comprehensive benefits package and community initiatives.