Service Operations Manager - Growth, Budget & People Leader

LE014 Greenway Equipment, Inc.; Marked Tree (AR); On-site; USD 60,000 - 95,000; Full time

Job summary

Greenway Equipment, Inc. is seeking a Service Department Manager in Arkansas to oversee daily operations, drive revenue and profitability, and ensure exceptional customer service.

You will lead scheduling, budgeting, training, and safety initiatives while coordinating with location and other departments to deliver efficient support for our customers. The role requires leadership in a dealership environment, strong mechanical understanding, and experience with diagnostic tools.

Qualifications

• 3+ years of experience in a service department; demonstrated experience meeting performance metrics preferred
• Basic Mechanical Knowledge
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or similar diagnostic tools preferred
• Experience leading, communicating, and working cooperatively in a team environment
• Problem solving with difficult customers; conflict resolution and compromise

Responsibilities

• Communicates, enforces, and monitors service department processes to ensure customer satisfaction
• Drives revenue, manages expenses, and achieves profitability for the Service Department
• Creates annual location service department goals and budget aligned with financial and operational objectives
• Executes service department marketing plan with direction from VP of Service Operations and Marketing manager
• Ensures warranty and Product Improvement Program claims processed timely to central warranty processor
• Schedules and assigns jobs and work areas to service department staff
• Coordinates logistics to and from customers, internally, and from suppliers
• Reviews work orders for completeness and accuracy prior to billing
• Coordinates customer on-farm visits with Location manager
• Communicates daily with Location Manager and other departments/locations to complete tasks efficiently
• Manages recruiting, staffing and development activities; conducts annual performance reviews
• Ensures company objectives and policies are communicated and implemented within the department
• Assists with development and training plans for service personnel and conducts performance reviews with Location manager
• Demonstrates problem solving with emotional customers; handles conflicts and compromises
• Operates and maintains vehicles, tools and equipment
• Maintains a clean, neat, and orderly work area
• Follows safety rules and completes safety protocols
• Participates in Location Safety Meetings and assists in safety tasks
• Maintains knowledge of John Deere and competitive products
• Maintains safety, security, and appearance of company assets, building, and grounds
• Performs morning Pre-Shift Meetings covering safety topics

Job description

Greenway Equipment, Inc. is seeking a Service Department Manager in Arkansas to oversee daily operations, drive revenue and profitability, and ensure exceptional customer service.

You will lead scheduling, budgeting, training, and safety initiatives while coordinating with location and other departments to deliver efficient support for our customers. The role requires leadership in a dealership environment, strong mechanical understanding, and experience with diagnostic tools.