Service Experience Coordinator

Greenway Equipment; Marked Tree (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Greenway Equipment in Arkansas is seeking a detail-oriented team player to support the Service Department. You will field customer inquiries, assist in loading and unloading equipment, and maintain accurate service records while monitoring repair timelines and coordinating with customers for updates.

We value clear communication, basic computer and accounting skills, and the ability to work well in a team. A commitment to safety and a willingness to learn through service education programs are

Qualifications

• Experience with basic computer and accounting functions.
• Ability to analyze and interpret basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively with customers.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Assist in all loading and unloading of customer equipment.
• Follows a check in /check out process for all customer units.
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers.
• Assists in Logistics of Trucking/ Washing/ etc. as directed.
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location.
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced.
• Maintains service department filings and records and service library with current information under supervision.
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Maintains service accessories and supplies charges within the budgeted expenses.
• May prepare Service Technician time management reports each day for reporting.
• Ensures all service Warranty and Product Improvement Programs are completed and submitted to the warranty administrator within required timeframe.
• May participate in Service EDUCATE Training programs for development of skills and knowledge.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.

Skills

Customer service

Teamwork

Communication

Basic accounting

Job description

Greenway Equipment in Arkansas is seeking a detail-oriented team player to support the Service Department. You will field customer inquiries, assist in loading and unloading equipment, and maintain accurate service records while monitoring repair timelines and coordinating with customers for updates.

We value clear communication, basic computer and accounting skills, and the ability to work well in a team. A commitment to safety and a willingness to learn through service education programs are