Service Operations Manager

United Ag & Turf; Sulphur Springs (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + bonus

401K with company match

Health insurance

Paid holidays & PTO

Job summary

United Ag & Turf in Sulphur Springs, AL is seeking a Service Department Manager to lead operations across the dealership, maximizing efficiency and customer satisfaction. You will oversee daily scheduling, staffing, and quality control for service, warranty, and parts interactions.

This role requires strong communication, familiarity with John Deere equipment, and the ability to analyze reports, set goals, and manage budgets.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient in Microsoft Office and internet usage.
• Strong written and spoken communication.
• Familiar with John Deere and competitive products.
• Understanding of financial principles in service ops.
• Ability to analyze internal reports.
• Willing to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills

Service department operations

Microsoft Office

Effective communication

John Deere knowledge

Financial principles

Data analysis

Flexible hours

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet

Job description

United Ag & Turf in Sulphur Springs, AL is seeking a Service Department Manager to lead operations across the dealership, maximizing efficiency and customer satisfaction. You will oversee daily scheduling, staffing, and quality control for service, warranty, and parts interactions.

This role requires strong communication, familiarity with John Deere equipment, and the ability to analyze reports, set goals, and manage budgets.