Service Operations Manager

Guardian-Fueling-Technologies; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K Match

Paid holidays

Paid vacation

Job summary

Guardian Fueling Technologies seeks a Service Manager to lead the service team and drive quality service, responding to calls within 24 hours and aiming to fix issues on the first visit. You will oversee staffing, training, safety, inventory, and administrative duties to align with branch goals.

The role emphasizes leadership, service excellence, and adherence to company policies, with responsibilities spanning operations, budgeting, and vendor coordination.

Qualifications

• Proven ability to supervise and develop a service team.
• Strong customer service orientation with quick problem resolution.
• Experience leading training programs and personnel development.
• Ability to manage department budget and service billing processes.

Responsibilities

• Supervise service technicians and manage training programs.
• Ensure OSHA compliance and safe work environment.
• Coordinate billing and accounts payable with finance.
• Lead branch operations to meet service and financial goals.
• Schedule customer training and manage service contracts.

Skills

Leadership

Customer service

Training & development

Budgeting/financial

Administration

Tools

WennSoft/GP Service Module

Job description

Guardian Fueling Technologies seeks a Service Manager to lead the service team and drive quality service, responding to calls within 24 hours and aiming to fix issues on the first visit. You will oversee staffing, training, safety, inventory, and administrative duties to align with branch goals.

The role emphasizes leadership, service excellence, and adherence to company policies, with responsibilities spanning operations, budgeting, and vendor coordination.