Service Operations Manager

Schindler Group; Pittsburgh (Allegheny County); On-site; USD 115,000 - 143,000; Full time

Benefits offered by this job

401k match

Medical benefits

Paid vacation

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler in Pittsburgh is seeking a Service Operations Manager to lead the ongoing repair, maintenance, and retention of products in our portfolio across the region. You will work with the district GM to support acquisitions and recovery efforts, ensuring customer satisfaction and alignment with regional business goals.

The role requires a Bachelor's degree and several years of leadership in industrial/service environments, including P&L oversight.

Qualifications

• Bachelor's degree required.
• Experience leading industrial/service operations.
• Strong P&L and budget management skills.

Responsibilities

• Execute the territory operations business plan to meet regional financial and non-financial goals; help develop and implement operating budgets and cost reduction initiatives.
• Manage budgets and asset management; build strong relationships with key customers and consultants; ensure adherence to a customer excellence plan.
• Lead a team of Field Superintendents and Project Managers; set objectives, monitor performance, and drive development; recruit and onboard new leaders.
• Lead service operations meetings, provide technical guidance on projects, coordinate safety responsibilities and training.

Skills

People management

P&L management

Operations leadership

Education

Bachelor's degree

Job description

Location: Pittsburgh,PA,United States Job ID: 92730

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Service Operations Manager

Your main responsibilities

The Service Operations Manager should provide management of company’s activities and functions
relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as
well as partnering as necessary with the district General Manager to support any acquisition and recovery
efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a
manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Function

• Execute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives; develop a recommended operational budget in partnership with the General Manager, manage expenditures within approved specifications, and develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on eachinitiative.
• Responsible for managing operational budget via appropriate asset management measures and proper billing procedures; develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments; ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
• Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills; responsible for the hire and onboarding of new Service Superintendents and Project Managers. Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices; engage in proactive labor relations with local business agents; set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management; advise Superintendents on manpower movement.
• Ensure all required service operations meetings are effective and lead meetings where appropriate; provide expert technical knowledge for projects requiring additional oversight or intervention; interface with Product Line experts on operational challenges; ensure coordination of personnel and product safety responsibilities, including safety training, process adherence, technical training, and equipment testing

What you bring

Education

• Bachelor's degree

Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
• People management experience; progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• P&L management experience for an industrial company.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $114,500 - $143,100

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

Salary range may differ based on the final geographic location of the position.

For Questions, please contactPooja Gupta at [e-mail].

We Elevate… Your Career

For Questions, please contactPooja Gupta at [e-mail].

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.