Service Operations Manager

Burke Energy; New York (NY); Hybrid; USD 115.000 - 135.000; Vollzeit

Zusammenfassung

Burke Energy in Brewster, NY is seeking a Service Manager to lead Service and Dispatch staff, including interviewing, hiring, training, planning, directing work and evaluating performance to ensure high standards. You will ensure safety, deliver superior customer service, and coordinate with other departments to meet goals.

This role requires strong leadership, safety focus, and the ability to collaborate with other departments.

Qualifikationen

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Strong technical skills as well as proven customer service skills.
• Must have a valid driver's license and meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

Aufgaben

• Directly manage Service and Dispatch staff; interview, hire, train, plan, assign and direct work; appraise performance; reward and discipline employees; address complaints; resolve problems.
• Stay abreast of industry technological developments and convey this knowledge to team members.
• Coordinate team member activities to achieve goals; ensure high standards; conduct regular meetings reviewing policy, performance, quality and safety statistics.
• Interface effectively with other departments.
• Monitor skills and work performance of each Service Technician through various reports.
• Enforce PPE usage and recording; ensure safety performance; take corrective action as needed.
• Provide superior customer service; ride-alongs with technicians; post-service call audits; review third party surveys.
• Provide customer service support; respond to inquiries; resolve excessive consumption problems.
• Attend Zone/District safety meetings; promote a safe work environment.
• Promote and support the Company brand.

Kenntnisse

Management experience

Leadership ability

Technical skills

Customer service

Driver's license

Microsoft Office

Ausbildung

Four year college degree preferred

Jobbeschreibung

As the Service Manager, you will directly manage Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

Requirements:

As a Service Manager, you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and co-workers.

Specific qualifications for the role include:

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Must possess strong technical skills as well as proven customer service skills.
• Must have a valid driver's license and meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace

Position Type

Brewster, NY

Job Requirements

Full Time - Regular

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $115,000.00 - $135,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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