Service Operations Manager

Magnolia Home Inspections; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Team Profit-sharing

Bonus for Revenue Growth

Health Insurance Stipend

Fuel and Mileage Reimbursement

Job summary

Magnolia Home Inspections is seeking a Service Director to coach and lead our field team, bridging operations with leadership vision. You will champion Magnolia's standards, support real-time needs, and guide performance across multiple assets and vendors.

This high-impact role offers mentorship from the founder, a clear path to COO for top performers, and a competitive compensation package with benefits. The position is based in Nashville with primary on-site responsibilities and strategic

Qualifications

• Experience coaching and leading field teams to improve performance and drive results.
• Strong vendor management and cross-functional collaboration with contractors and partners.
• Proven budgeting skills and cost-control experience in service operations.
• Familiarity with property condition reports, inspections, and real estate-related due diligence.
• Technological fluency with service platforms (CMMS/CRM) and field tools.

Responsibilities

• Coach and mentor our inspection team, guiding growth and performance.
• Oversee service execution across multiple assets and partners, ensuring Magnolia standards.
• Develop and implement preventive maintenance protocols and SOPs.
• Collaborate with leadership to drive growth, compensation, and performance incentives.
• Align daily operations with the long-term company strategy and culture.

Skills

Coaching & leadership

Vendor management

Budgeting

Field operations

CMMS/CRM tech

Communication

Tools

CMMS

CRM systems

Inspection tools

Job description

Magnolia Home Inspections is a leading due diligence consulting firm that provides confidential, high‑caliber property assessments for high-net-worth clients, with a focus on privacy, professionalism, and precision. We operate with clarity, growth, and purpose at the core of our business — building high-performing teams that deliver with excellence and communicate with integrity.

This isn't just a job. It's a calling for a coach and operational leader who sees service not as a checklist, but as an opportunity to shape trust, elevate performance, and drive long‑term value. We are deeply committed to preparing our team to lead with confidence and execute with excellence, especially in high‑stakes environments.

Your Purpose

To develop a competitive, confident field team through hands‑on coaching, clear operational systems, and a culture of continuous improvement. As Service Director, you will bridge field execution with leadership vision — championing Magnolia's standards, supporting real‑time needs, and guiding the team toward a common standard of excellence. This is a high‑impact leadership position, with a direct mentorship path to a future COO role for the right candidate.

Key Responsibilities

Team Coaching & Field Support

• Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings
• Help team members navigate setbacks, celebrate achievements, and grow in their craft
• Provide hands‑on direction during high‑stakes or fast‑moving field conditions
• Create frameworks for feedback, accountability, and confidence building

Operational Oversight & Vendor Management

• Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia's standards
• Implement preventive maintenance protocols and technical SOPs
• Lead cross‑functional collaboration with contractors and vendors to manage performance, quality, and cost

Strategic Collaboration with Leadership

• Partner with our founder to:
• Translate feedback from the field into actionable initiatives
• Drive strategic growth plans for education, compensation, and performance incentives
• Troubleshoot systemic issues and recommend innovative field solutions
• Align day‑to‑day operations with long‑term vision and company culture

Culture, Commercial Growth & Leadership Development

• Collaborate with the Sales Director to recognize performance milestones and promote team wins
• Contribute to expansion strategies, team growth planning, and long‑term service innovation
• Be a culture builder: uphold the brand promise, foster trust, and inspire excellence

Who You Are

• A coach at heart — committed to raising the bar, not just hitting it
• A tactician and a strategist — capable of solving real‑time problems while keeping the big picture in view
• A confident communicator with experience leading distributed teams in high‑performance settings
• Technically fluent in service delivery environments: maintenance, inspections, or asset management
• Energized by clear goals, professional standards, and high‑stakes execution
• Humble, driven, and ready to grow — with a clear appetite for long‑term leadership

Why Magnolia

• A mission‑driven culture centered around personal and professional growth
• Direct mentorship from the Founder with a three‑year track to COO for top performers
• Competitive compensation package with leadership incentives
• Comprehensive benefits, including 401(k), healthcare, and continuing education stipend
• A high‑trust, entrepreneurial environment where your decisions and leadership matter

Ready to Lead from Within?

This is your opportunity to be more than a manager. If you're a leader with vision, a coach with clarity, and a builder of elite teams — we invite you to apply and take your next step toward executive leadership with Magnolia.

Requirements

• 7+ years of experience in service operations, building systems, inspections, or facility management
• Demonstrated success in team leadership, field coaching, or operational scaling
• Familiarity with property condition reports, inspection standards, or real estate due diligence preferred
• Strong budgeting, vendor management, and communication skills
• Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools)

Benefits

• Team Profit‑sharing
• Bonus for Revenue Growth
• Health Insurance Stipend
• Fuel and Mileage Reimbursement