Service Operations Manager

Jobtailor; Nashville (TN); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor seeks a senior operations leader to coach and guide our inspection team, ensuring smooth field operations and high standards across assets and partners.

You will own service execution, lead cross-functional collaboration, and translate field feedback into strategic initiatives aligned with company culture and growth.

Qualifications

• ,
• 7+ years of experience in service operations, inspections, or facility management.
• Demonstrated success in team leadership or field coaching.
• Familiarity with property condition reports, inspection standards, or real estate due diligence.
• Strong budgeting, vendor management, and communication skills.
• Technologically literate: experience with service platforms (CMMS, CRMs, or custom tools).

Responsibilities

• Serve as a trusted coach and operational mentor for the inspection team.
• Provide hands-on direction during high-stakes field conditions.
• Own service execution across assets, vendors, and field partners.
• Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.
• Partner with leadership to translate field feedback into actionable initiatives.
• Contribute to expansion strategies and long-term service innovations.
• Uphold brand promise and foster trust to inspire excellence.

Skills

Team leadership

Field coaching

Operational scaling

Budgeting

Vendor management

Communication skills

Tech-savvy

CMMS

CRMs

Inspection tools

Tools

CMMS

CRM systems

Inspection tools

Job description

• Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
• Help team members navigate setbacks, celebrate achievements, and grow in their craft.
• Provide hands‑on direction during high‑stakes or fast‑moving field conditions.
• Create frameworks for feedback, accountability, and confidence building.
• Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
• Implement preventive maintenance protocols and technical SOPs.
• Lead cross‑functional collaboration with contractors and vendors to manage performance, quality, and cost.
• Partner with our founder to:
  • Translate feedback from the field into actionable initiatives.
  • Drive strategic growth plans for education, compensation, and performance incentives.
  • Troubleshoot systemic issues and recommend innovative field solutions.
  • Align day‑to‑day operations with long‑term vision and company culture.
• Collaborate with the Sales Director to recognize performance milestones and promote team wins.
• Contribute to expansion strategies, team growth planning, and long‑term service innovation.
• Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.

Requirements

• 7+ years of experience in service operations, building systems, inspections, or facility management.
• Demonstrated success in team leadership, field coaching, or operational scaling.
• Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
• Strong budgeting, vendor management, and communication skills.
• Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).