Field Operations Manager

Socket.dev; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking a Field Operations Manager in New York, NY to plan, coordinate, and oversee daily field activities. You will lead field teams, monitor performance, ensure safety, and drive process improvements to deliver projects on time and within budget.

The role requires 5+ years in field operations or operations leadership, a Bachelor's degree (preferred), and willingness to travel. You will collaborate with customers, vendors, and internal teams to ensure successful project execution.

Qualifications

• Bachelor's degree in a related field preferred.
• 5+ years of experience in field operations or leadership.
• Valid driver's license and willingness to travel.

Responsibilities

• Oversee daily field operations according to company standards.
• Supervise and mentor field staff, including scheduling and performance.
• Assist in staffing and inspections as needed.
• Develop and implement procedures to improve efficiency and productivity.
• Monitor timelines, budgets, and resources.
• Ensure compliance with safety standards and regulations (OSHA).
• Maintain accreditations with DOB and IAS agencies.
• Conduct field inspections and quality assurance reviews.
• Coordinate with vendors, subcontractors, and customers.
• Resolve operational issues and customer concerns promptly.
• Address field reporting accuracy and timeliness.
• Analyze metrics and prepare performance reports for leadership.
• Support hiring, onboarding, and workforce planning.
• Drive continuous improvement in operations and customer satisfaction.

Skills

Leadership

Project management

Budgeting

Communication

Problem-solving

Time management

Customer relationships

Data analysis

MS Office

Metafield

Education

Bachelor's degree in related field (preferred)

Job description

The Field Operations Manager

The Field Operations Manager is responsible for planning, coordinating, and overseeing daily field operations to ensure projects and services are completed safely, efficiently, on time, and within budget. This role leads field personnel, monitors operational performance, implements process improvements, and serves as the primary liaison between field teams, customers, and senior management.

Key Responsibilities

• Oversee daily field operations and ensure work is completed according to company standards.
• Supervise, mentor, and evaluate field staff, including scheduling, training, and performance management.
• Assist in scheduling of field personnel and inspections when needed.
• Develop and implement operational procedures to improve efficiency and productivity.
• Monitor project timelines, budgets, and resource allocation.
• Ensure compliance with company policies, OSHA regulations, and all applicable safety standards.
• Ensure company accreditations are maintained in good standing with DOB and IAS agencies.
• Conduct regular field inspections and quality assurance reviews.
• Coordinate with internal departments, vendors, subcontractors, and customers to ensure successful project execution.
• Resolve operational issues, customer concerns, and field challenges in a timely manner.
• Assist with resolving field reporting issues to ensure accuracy and timeliness of inspection documentation.
• Analyze operational metrics and prepare performance reports for leadership.
• Support hiring, onboarding, and workforce planning for field operations.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Construction Management, or a related field (preferred).
• 5+ years of experience in field operations, project management, or operations leadership.
• Previous supervisory or management experience.
• Strong knowledge of safety regulations and operational best practices.
• Experience managing multiple projects and field teams simultaneously.
• Valid driver's license and willingness to travel to field locations as needed.

Required Skills

• Leadership and team management
• Project and operations management
• Budgeting and cost control
• Excellent communication and interpersonal skills
• Problem-solving and decision-making
• Time management and organizational skills
• Customer relationship management
• Data analysis and reporting
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Metafield