Operations Manager

SoTalent; West Monroe (LA); On-site; USD 65,000 - 100,000; Full time

Job summary

SoTalent is seeking an Operations Manager to lead building supply and property management operations in a fast-growing company. You will own store operations, purchasing, vendor management, KPI reporting, and property coordination, transforming processes into scalable systems.

Role emphasizes cross-functional leadership, process improvement, and driving cost efficiency across both retail and real estate assets. Ground-floor opportunity with ownership collaboration.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Management, or Related Field.
• Equivalent professional experience may be considered in place of formal education.
• Minimum 4 years of experience in Operations Management, General Management, Business Operations, Retail Operations, Distribution Operations.
• Experience creating, implementing, or managing SOPs.
• MBA preferred.
• Industry Experience in Building Materials, Construction Supply Distribution, Home Improvement Retail, Wholesale Distribution.
• Familiarity with Rental Property Operations and Property Maintenance Coordination.
• Leadership experience managing teams of 10+ employees, with proven success in fast-paced environments.

Responsibilities

• Oversee daily operations across inventory, purchasing, rental property portfolio, and ensure consistency and accountability.
• Develop, document, implement, and maintain Standard Operating Procedures (SOPs).
• Manage complete purchasing lifecycle and coordinate product ordering, inventory replenishment, delivery, and supplier relations.
• Monitor inventory levels, forecast needs, and improve turnover and profitability.
• Coordinate operational support for rental property activities, maintenance workflows, and tenant issues.
• Lead KPI development, weekly/monthly reporting, and present insights to ownership.
• Coach and develop team members; conduct annual evaluations and drive accountability.

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Operations Management

Bachelor's Degree in Management

Bachelor's Degree in Related Field

Job description

Operations Manager (Building Supply & Property Management)

Are you an operations professional who excels at creating structure, improving processes, managing teams, and driving business performance? This role offers the opportunity to work directly with ownership, build scalable systems, improve operational efficiency, and play a key role in the future growth of a successful and expanding business.

As the operational right hand to the CEO, you will take ownership of store operations, purchasing, vendor management, performance reporting, employee development, and property management coordination while helping transform operational processes into repeatable, scalable systems.

This is a ground-floor leadership opportunity for someone who enjoys building order from complexity and creating sustainable operational excellence.

You will have significant autonomy to implement processes, improve workflows, support team development, and drive business performance across both the building supply operation and the company's real estate assets.

For the right individual, this role offers a clear path toward broader operational leadership responsibilities.

Key Responsibilities

Operational Leadership

Business Operations Management

• Oversee daily operations across:
• Inventory Operations
• Purchasing Functions
• Rental Property Portfolio
• Ensure operational consistency and accountability.
• Identify inefficiencies and implement solutions.
• Serve as the primary escalation point for operational challenges.

Process Development

• Develop, document, implement, and maintain Standard Operating Procedures (SOPs).
• Create repeatable processes that support business growth.
• Standardize workflows across departments.
• Promote a culture of continuous improvement.

Procurement Oversight

• Manage the complete purchasing lifecycle.
• Coordinate:
• Product Ordering
• Inventory Replenishment
• Delivery Coordination
• Ensure products are available to meet business needs.
• Build strong relationships with suppliers and vendors.
• Negotiate pricing, terms, and service agreements.
• Evaluate supplier performance and reliability.
• Identify opportunities for cost savings and improved purchasing efficiency.

Inventory Management

• Monitor inventory levels and purchasing trends.
• Reduce excess inventory and stock shortages.
• Support accurate forecasting and inventory planning.
• Improve inventory turnover and profitability.

Property Management Operations

• Coordinate operational support for rental property activities.
• Manage maintenance and repair workflows.
• Ensure timely resolution of tenant and property issues.
• Track property-related expenses and project status.

Maintenance Oversight

• Coordinate internal personnel and external contractors.
• Prioritize repair requests and maintenance schedules.
• Monitor vendor performance and service quality.
• Support preservation and value enhancement of company assets.

Business Performance & Financial Analysis

KPI Development & Reporting

• Collect, analyze, and report weekly and monthly performance metrics.
• Present business insights directly to ownership.

Monitor metrics including:

• Revenue Performance
• Gross Profit Margins
• Inventory Turnover
• Purchasing Costs
• Labor Performance
• Track operational costs and margin performance.
• Identify cost-saving opportunities.
• Support profitability improvement initiatives.
• Assist leadership with strategic planning and forecasting.

Team Leadership & Employee Development

Performance Management

• Manage and coordinate employee performance review programs.
• Schedule, track, and conduct more than 40 annual evaluations.
• Support employee growth and development initiatives.

Coaching & Accountability

• Provide guidance and direction to team members.
• Establish clear expectations and performance standards.
• Address performance concerns proactively.
• Foster a culture of accountability and continuous improvement.

Team Communication

• Act as a bridge between ownership and employees.
• Ensure organizational goals and expectations are communicated effectively.
• Promote positive employee relations and team engagement.

Problem Solving & Operational Support

• Identify operational breakdowns and bottlenecks.
• Lead problem-solving efforts across departments.
• Implement corrective actions quickly and effectively.
• Ensure business continuity and operational efficiency.

Cross-Functional Coordination

• Work closely with:
• Ownership
• Store Personnel
• Maintenance Teams
• Property Contractors
• Ensure alignment of priorities and business objectives.

Required Qualifications

Education

Bachelor's Degree in:

• Business Administration
• Operations Management
• Management
• Related Field

Equivalent professional experience may be considered in place of formal education.

Experience

• Minimum 4 years of experience in:
• Operations Management
• General Management
• Business Operations
• Retail Operations
• Distribution Operations

Process Management

• Experience creating, implementing, or managing SOPs.
• Demonstrated success improving operational efficiency.
• Direct experience with:
• Procurement
• Purchasing Operations
• Inventory Control
• KPI Development and Reporting
• Cost Control
• Margin Analysis
• Operational Budgeting
• Performance Metrics

Preferred Qualifications

Education

• MBA preferred.

Industry Experience

Experience in:

• Building Materials
• Construction Supply Distribution
• Home Improvement Retail
• Wholesale Distribution

Property Management

• Familiarity with:
• Rental Property Operations
• Property Maintenance Coordination

Leadership

• Experience managing teams of 10 or more employees.
• Proven success leading operational teams in fast-paced environments.