Service Operations Manager

Schindler Group; Los Angeles (CA); Presencial; USD 127.000 - 159.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k match

Health, dental and vision plans

Paid vacations

Tuition reimbursement

Parental leave

Professional development

Descripción de la vacante

Schindler Group in Los Angeles, CA is seeking a Service Operations Manager to oversee repair, maintenance and service delivery across our portfolio. You will partner with the district GM to support acquisitions and recovery efforts, while driving customer satisfaction and regional strategic objectives.

Lead a team of Field Superintendents and Project Managers, manage budgets, mentor staff, ensure safety and quality, and build strong relationships with key customers and industry partners.

Formación

• Bachelor's degree required.
• Experience in elevator/industrial service or related operations.
• People management and P&L management experience.

Responsabilidades

• Execute territory operations plan and budgets; manage costs and implement service delivery improvements.
• Maintain strong customer relationships and adherence to a customer excellence plan.
• Lead and mentor Field Superintendents and Project Managers; oversee hiring and training.
• Provide technical oversight and coordinate with Product Line experts on operational challenges.

Conocimientos

Leadership

People management

Customer relationships

Financial acumen

Communication

Project management

CRM software

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

Location: Los Angeles, CA, United States
Job ID: 92399

We Elevate… Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Service Operations Manager

Your Main Responsibilities

The Service Operations Manager provides management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the district General Manager to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Function

• Execute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives; develop a recommended operational budget in partnership with the General Manager, manage expenditures within approved specifications, and develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.
• Responsible for managing operational budget via appropriate asset management measures and proper billing procedures; develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments; ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
• Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills; responsible for the hire and onboarding of new Service Superintendents and Project Managers. Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices; engage in pro‑active labor relations with local business agents; set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management; advise Superintendents on manpower movement.
• Ensure all required service operations meetings are effective and lead meetings where appropriate; provide expert technical knowledge for projects requiring additional oversight or intervention; interface with Product Line experts on operational challenges; ensure coordination of personnel and product safety responsibilities, including safety training, process adherence, technical training, and equipment testing.

What You Bring

Education

• Bachelor's degree

Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service‑oriented business
• People management experience; progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• P&L management experience for an industrial company

Knowledge, Skills And Abilities

• Strong leadership and people management skills.
• Excellent customer relationship management capabilities.
• Financial acumen and analytical problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication, negotiation, and conflict‑resolution skills.
• Strong organizational and project management abilities.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $127,100 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer‑term incentives.

We Elevate… Your Career

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.