Service Operations Manager

Schindler; Los Angeles (CA); Presencial; USD 127 000 - 159 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully vested 401k match

Medical, Dental and Vision plans

Vacation and sick time

Tuition reimbursement

Parental leave

Development opportunities

Resumo da oferta

Schindler is seeking a Service Operations Manager in Los Angeles to lead the territory's service delivery, budgeting, and customer satisfaction initiatives. You will mentor field staff, manage performance, and partner with the district General Manager on acquisitions and recoveries to strengthen the region's portfolio.

The role demands strong leadership, P&L oversight, and a proven track record in industrial service or elevator markets, with a focus on safety, quality, and customer loyalty.

Qualificações

• Experience in elevator or service-oriented business.
• Proven people management experience.
• P&L management experience for an industrial company.
• Strong leadership, customer relationships, and financial acumen.

Responsabilidades

• Execute the territory operations business plan in support of the region’s financial and non-financial objectives; develop and coordinate operational budgets and implement cost improvement initiatives.
• Manage operational budget and billing procedures; foster strong customer relationships and ensure a customer excellence plan.

Conhecimentos

Leadership

People management

Financial acumen

Customer relationships

Analytical thinking

Communication

Project management

Prioritization

Negotiation

Conflict resolution

Descrição da oferta de emprego

We Elevate… Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Service Operations Manager

Your main responsibilities

The Service Operations Manager provides management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the district General Manager to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Execute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives; develop a recommended operational budget in partnership with the General Manager, manage expenditures within approved specifications, and develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.
• Responsible for managing operational budget via appropriate asset management measures and proper billing procedures; develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments; ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
• Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills; responsible for the hire and onboarding of new Service Superintendents and Project Managers. Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices; engage in pro‑active labor relations with local business agents; set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management; advise Superintendents on manpower movement.
• Ensure all required service operations meetings are effective and lead meetings where appropriate; provide expert technical knowledge for projects requiring additional oversight or intervention; interface with Product Line experts on operational challenges; ensure coordination of personnel and product safety responsibilities, including safety training, process adherence, technical training, and equipment testing.

What you bring

Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
• People management experience; progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• P&L management experience for an industrial company

Knowledge, Skills and Abilities

• Strong leadership and people management skills.
• Excellent customer relationship management capabilities.
• Financial acumen and analytical problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong organizational and project management abilities.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $127,100 - $158,800

The above represents the typical salaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salaryand does not include commissions or longer-term incentives.

For Questions, please contact Sarah Demetria Ward at [e-mail].

We Elevate… Your Career

For Questions, please contact Sarah Demetria Ward at [e-mail].

Are you ready to embark on a new journey? Join TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.